Frequently Asked Questions
Frequently Asked Questions – Hollywood Outerwear
1. How can I make a payment for my order on HollywoodOuterwear.com?
You can securely pay for your order using PayPal, Visa, MasterCard, American Express, or Discover cards.
2. Can I make changes to my order after it has been placed?
Yes, changes can be made as long as your order has not yet been shipped. Please contact our customer service team to confirm the status of your order.
3. Where can I find information about my order?
Once your order is placed, you will receive an email with complete details including item prices, order number, and shipping charges.
4. Do you offer worldwide shipping?
Yes, we ship globally except to Israel, Russia, and APO/FPO addresses. For any questions about shipping, please email us at cs@hollywoodouterwear.com.
5. Is online ordering secure?
Absolutely. We use SSL encryption to protect your information, and payments are processed securely through PayPal, a trusted and reliable service.
6. What is the estimated delivery time for my order?
Orders are usually delivered within 4–12 business days. If your order exceeds this timeframe, please reach out to our support team.
7. I’m not sure which size will fit me best.
We provide a detailed size chart on each product page. If you’re still uncertain, contact us at cs@hollywoodouterwear.com for assistance in finding your perfect fit.
8. How do I select the correct size for my jacket or coat?
Use our size chart on the product page and compare it to your own measurements for accuracy.
9. Can I return or exchange my order if it doesn’t fit?
Yes, we offer a 30-day return policy, allowing you to exchange or return your item if it’s not the right fit or doesn’t meet your expectations.
10. What materials do you use for your outerwear?
Our products are crafted from premium-quality materials, including cowhide, lambskin, goatskin, and other high-grade fabrics. Details for each item are listed on its product page.
11. How should I care for my Hollywood Outerwear product?
Use a leather conditioner for leather products to maintain softness and durability. Always follow the care instructions provided with your order for the best results.
12. Do you offer discounts or promotions?
Yes, we run seasonal promotions and special discounts. Subscribe to our newsletter to be the first to know about upcoming offers.
13. Does HollywoodOuterwear.com have physical retail stores?
No, we operate exclusively online to bring you the best prices and widest selection.
14. How can I apply my coupon code at checkout?
Enter your coupon code in the designated field during checkout, and the discount will be applied to your order.
15. Do I need to pay for return courier charges?
No, return shipping is free. We cover all courier costs for returns or exchanges within the allowed period.